REFUNDS, CANCELLATIONS, EVENT CREDITS, AND NO-SHOW POLICY

This policy is effective September 1, 2026, and applies to all tickets purchased on or after that date.

Tickets purchased before September 1, 2026, remain subject to the refund, transfer, credit, and cancellation policies presented and accepted at the time of purchase.

By purchasing a ticket, I confirm that I have read, understood, and agreed to the following policies.

All ticket sales are final. No refunds are provided if I cannot attend the event for any reason, including illness, personal emergencies, scheduling conflicts, transportation difficulties, travel disruptions, or changes of mind.

My ticket reserves my place and gives me the right to attend and participate in the event. The event producer does not guarantee personal satisfaction, a particular experience, or a specific outcome.

If I cannot attend, I must submit my cancellation notice by email to:

support@luciagabriela.com

My cancellation notice must be received at least five full days before the event begins.

For example, if an event begins on Thursday at 7:00 PM, the cancellation notice must be received no later than the preceding Saturday at 7:00 PM.

When proper cancellation notice is received, the event producer will generate a credit code equal to 50% of the ticket price paid. Taxes, Eventbrite fees, payment-processing fees, and other third-party fees are excluded when calculating the credit.

The remaining 50% is retained to help cover the venue and production expenses committed for the original event.

The credit code will be sent by email after the cancellation notice is received and processed.

I am responsible for:

• Opening and reviewing the email containing my credit code.
• Checking my spam, junk, and promotions folders.
• Saving the credit code in a secure place.
• Applying the credit code before it expires.

Failure to open, locate, save, or use the email or credit code does not extend the expiration period.

The credit may be applied toward the purchase of a ticket for any future event produced by Alchemy Productions LLC.

If the future ticket costs more than the available credit, I am responsible for paying the remaining balance.

The credit:

• Expires six months from the date it is issued.
• Has no cash value.
• Cannot be exchanged for a refund.
• Cannot be extended or reinstated after expiration.
• Cannot generate another credit if I cancel the replacement event.

Any unused credit is forfeited after six months.

Cancellation notices received less than five full days before the event begins are not eligible for refunds, transfers, or event credits.

Requests to move a ticket to another event are considered cancellation requests and are governed by the same five-day deadline and 50% credit policy.

If I do not attend and did not provide proper cancellation notice at least five full days before the event, my ticket and its full value are forfeited.

No refunds, transfers, or credits are issued for no-shows.

Once I check in, my ticket is considered fully used and the event experience is considered delivered.

I am not entitled to a refund, transfer, or credit under any of the following circumstances:

• I decide not to participate.
• I participate only partially.
• I arrive late.
• I leave early.
• I change my mind.
• I decide that the event is not the right fit for me.
• I am asked to leave because I violated event agreements, consent policies, safety requirements, or community standards.

I agree to contact the event producer directly regarding any legitimate billing concern before initiating a payment dispute or chargeback.

Personal dissatisfaction, a change of mind, an inability to attend, or deciding that the event did not meet my personal expectations does not entitle me to reverse payment after purchasing a ticket or attending the event.

If I initiate a chargeback contrary to the policies I accepted at purchase, I will be permanently banned from events, programs, services, and experiences produced by Alchemy Productions LLC, Lucia Gabriela LLC, and their affiliates.

These experiences depend on participants honoring agreements, respecting boundaries, and taking responsibility for their choices.

We make every reasonable effort to hold each scheduled event, even when enrollment is limited.

If the event producer cancels an event because of insufficient ticket sales or another decision within the producer’s control, the original purchaser will receive a refund of the ticket price paid. Eventbrite fees, payment-processing fees, and other third-party fees are nonrefundable.

No monetary refunds will be issued when an event is canceled, postponed, interrupted, relocated, or made impossible because of circumstances beyond the event producer’s reasonable control.

These circumstances may include hurricanes, severe weather, flooding, natural disasters, government orders, public emergencies, utility failures, venue emergencies, or similar force-majeure events.

By completing my ticket purchase, I acknowledge that I have read, understood, and voluntarily agreed to this Refunds, Cancellations, Event Credits, and No-Show Policy.